General Information

All models that receive any service here at Michaela Rose hair beauty and aesthetics you are automatically in agreement that if any thing was to go wrong with the treatment including dissatisfaction, chemical burns, allergies or any other malfunction with treatment, Michaela Rose hair beauty aesthetics will not be held liable for any refund or amendments.

All treatment times are approximate and include preparation and rebooking timings.

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Please arrive at least 5 minutes before your appointment. This is to ensure your treatment time isn't reduced.

Unfortunately late arrivals may result in cancellation or reduced treatment time as we would do not wish to inconvenience other clients who have treatments.

Thank you for your understanding on this matter.

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Cancellation Policy

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48 hours is required to cancel or change an appointment. Unfortunately non attendance without the required notice will incur a charge or loss of a session if booked on a course of treatments.

For treatments over £50 a deposit of 25% is required at the time of booking.

Semi permanent make up bookings a deposit of £50 is taken at time of booking. Deposits (booking fees) are non refundable

Refusal

• We reserve the right to refuse treatment if we think it would be unsuitable or dangerous for the patient.

• We refuse the right to refuse treatment if we feel we cannot meet your expectations or have been abusive to any member of staff.

Liability

• It is the patients’ responsibility to ensure that we receive all relevant medical detail prior to each treatment. Michaela rose hair, beauty and aesthetics will no be liable for any adverse events as a result of the patient failing to disclose relevant medical history.

• Michaela rose hair, beauty and aesthetics will not be liable in contract, tort or otherwise for any economic loss (including and without limitation, loss of profit),or for any other special, indirect or consequential loss or damage arising out of, or in connection with it’s provision of any goods an/or services to the patient.

• The patient agrees to comply with all instructions and recommendations prior to and after treatment. Nothing in these terms of business shall exclude or limit Michaela rose hair, beauty and aesthetics liability for death or personal injury resulting from Happy Face Aesthetics negligence.

Complaints

• Michaela rose hair, beauty and aesthetics aims to treat patients with the utmost care, adhere to national guidelines and within our code of professional conduct, if you have a complaint about any aspect of your treatment we would encourage you to make a complaint within 3 months. We would prefer that you make your complaint via email, but will assist you in putting your complaint into writing if it is not possible for you to do so.

• We will support you through the complaints process and welcome the opportunity to improve on our service.

• We aim to respond to your complaint in writing within 20 working days. You may be asked to attend the clinic to discuss your complaint and in order to agree a resolution or provide you with an explanation.

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